Privacy Policy
Introduction
At Live Manage Facilitate Limited (‘LMF’), we’re committed to protecting and respecting your privacy. This privacy notice explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Within this privacy notice, any references to ‘us’, ‘our’ and ‘we’ means LMF.
We are committed to ensuring the highest standards of privacy, by adequately protecting your personal information, and supporting your privacy rights. If you have any questions about this notice, don’t hesitate to get in touch with us. We’ll be more than happy to help.
Who are we?
Live Manage Facilitate Limited (LMF) is a registered Company under registration 10006957.
As an organisation that makes decisions about processing activities, we take the issue of security and data protection very seriously, including compliance with the UK General Data Protection Regulation, the UK Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, and the newly released Date (Usage and Access) Act 2025.
LMF are a National Installer of Energy Efficient measures. Established in 2016, we are specialists in the installation of renewable energy measures and have grown to be one of the UK’s leading installers. With over 30,000 energy efficient measures installed to date, we have already assisted in bringing thousands of households out of fuel poverty
We are registered as a data controller with the Information Commissioner's Office (‘ICO’) / Information Commission - the independent body that upholds information rights in the UK, overseeing data protection legislation.
Our ICO / Information Commission registration details are shown below:
Company Name: Live Manage Facilitate Services Limited
Company Address: 210 Price Street Price Street, Birkenhead, Merseyside, CH41 3PS
Registration Number: ZA194853
Why do we need your personal data?
You may have obligations under your contract / potential contract with us to provide us with the necessary personal data. If you do not provide this information, this may prevent our ability to enter into or maintain a contract with you.
How do we collect your personal data?
We may collect your personal information directly from you, or we may receive it indirectly. See the below tables which break down how we collect your personal data in both these instances.
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How we collect your data (Directly) |
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when you purchase any of our services, when you make an enquiry via telephone or via our website, or otherwise provide us with your personal details from your arrangements to make payment to us |
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during visits to our premises |
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when you use our website, through the use of Cookies on our website, or our website analytics |
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when you enter information on our website, including our Contact Us form, or attend an online virtual meeting in platforms such as Zoom and Teams |
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from your use of any of our other online services, website, social media, etc |
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if you apply for a job with us |
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where we are establishing a business relationship with you, as our prospective business partner, supplier or contractor |
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How we collect your data (Indirectly) |
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your information may be shared with us by third parties, which might include subcontractors acting on our behalf who provide us with technical, payment or other services and our business partner |
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we may collect your image and audio from our CCTV cameras which are located on our premises |
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when you visit our website, we place Cookies on your device to run the website, and we may also receive your data from third-party Cookies. For more information about Cookies and how we use them please see our Cookie Notice. |
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when you interact with us on social media platforms such as Facebook and Twitter, we may obtain information about you (for example, when you like or post on our Facebook page). The information we receive will depend on the privacy preferences you have set on those types of platforms. You should check any privacy policy / notice provided to you where you give your data to a third party, for example, when you post to our Facebook page |
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when you are noted as the reference of an applicant during our recruitment process |
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when you are noted as the emergency contact or next of kin of an employee |
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when we are contacted by local authorities and law enforcement in relation to ongoing investigations |
What personal data do we collect and how do we use it?
We collect and use a variety of personal information to manage our relationship with you. The table below shows the typical categories of personal data we process.
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What will we collect |
How we will use it |
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Name, title, gender, date of birth |
We use this to identify you and to manage our relationship with you. We will also use this as required for any documentation and work records that we maintain. |
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Address |
We use your address to identify you and correspond with you. We will also use this as required for any documentation and work records that we maintain. We may also use your address information in order to conduct market research and reviews, to help develop and improve the products and services we offer. |
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Email address, telephone number & mobile number |
We use your email address, telephone number and mobile number, known as contact information, to correspond with you. We will also use this as required for any documentation and work records that we maintain, or if you are a reference or emergency contact for an employee / applicant. We may also use your contact information in order to conduct market research and reviews, to help develop and improve the products and services we offer. |
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Qualifications, skills, work experience, previous employers, CV’s |
We use this information in relation to applicants, for making recruitment and role-based decisions. |
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Employment information |
We use this information when engaging with prospective and current suppliers, contractors, and other business contacts. |
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Bank account details & Signatures |
We use this to carry out our supplier, contractor or other business contacts payment and contractual responsibilities. Note, these may only constitute your personal data, in some instances, where you are a sole trader. |
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Online identifiers, such as social media profiles or IP addresses |
We use this to respond to you when you have communicated to us via social media, or when we conduct analytics on the usage of our website. |
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Information about health or medical conditions |
We use this in order to assess customer eligibility for the various grants and schemes we arrange access to, including during the ECO4 applications. |
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Race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation |
We use this for our equality monitoring purposes. |
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Benefit Information |
We use this in order to assess customer eligibility for the various grants and schemes we arrange access to. |
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CCTV |
We use this for the purposes of health and safety, the prevention and detection of crime, and for the safety and security of staff and other persons, including visitors to our premises. |
All of the above information will also be used generally:
- to undertake and perform our obligations and duties to you in accordance with the terms of our contract/agreement either with you or another person
- to enable us to supply you with the services and information which you have requested, and
- for all other purposes consistent with the proper performance of our operations and business
If you are an unsuccessful applicant during our recruitment processes, any application / recruitment data processed will be retained for six months, so that we may contact you if a similar job becomes available.
Lawful basis for processing personal data
Under UK data protection laws, where we process your personal information, we need to have a valid lawful basis. We will only process your personal information where at least one of the following legal bases applies.
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Lawful basis |
Description |
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Consent |
You have provided clear consent for us to process your personal data for a specific purpose. |
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Contract |
The processing is necessary for a contract we have with you, or because we have asked you to take specific steps before entering into a contract. |
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Legal Obligation |
The processing is necessary for us to comply with the law or legal requirement. |
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Vital Interests |
The processing is necessary to protect someone’s life |
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Public Task |
The processing is necessary for us to perform a task or function in the public interest, where that task or function has a clear basis in law. |
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Recognised Legitimate Interests |
Newly added as per the Data (Usage and Access) Act 2025, a list of pre-approved processing purposes, for which personal data may be processed. This list, as per the act becoming law on June 19th, 2025, includes:
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Legitimate Interests |
The processing is necessary for our legitimate interests, or the legitimate interests of a third party, where those interests are not overridden by your interests or rights as a data subject.
Our legitimate interests for processing your personal data include:
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Special Category Data
Special categories of personal information means any information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, genetic data, or biometric data, held in such a way that can uniquely identify you.
We may use your special category personal information, including but not limited to, the following ways:
- We will use information about your race or national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
- We use information regarding your health in order to assess your eligibility for the various grants and schemes we arrange access to.
- We use this in order to provide you with any additional or specialised support or services you may need during your engagement with us, including during the application process.
Where we process your special category data, our legal basis for processing this will be one of the following:
(a) Explicit consent
(b) Employment, social security and social protection (if authorised by law)
(c) Vital interests
(d) Not-for-profit bodies
(e) Made public by the data subject
(f) Legal claims or judicial acts
(g) Reasons of substantial public interest (with a basis in law)
(h) Health or social care (with a basis in law)
(i) Public health (with a basis in law)
(j) Archiving, research, and statistics (with a basis in law).
Similarly, we also process criminal convictions and offences data, including personal information relating to offences or alleged offences. Criminal convictions and offences data is not classed as special category data, albeit it also requires a higher level of protection, and requires additional legal requirements for lawfully processing it.
For example, if relevant for your application for a job role, we will process criminal convictions data provided by the Disclosure and Barring Service (DBS).
Automated Decision Making
Automated decision-making is the process of making a decision by automated means without any human involvement. These decisions can be based on factual data, as well as on digitally created profiles or inferred data.
When you interact with our Eligibility form, the personal data you provide is automatically assessed with regards to your eligibility for free solar panels, insulation, and heating upgrades. Depending on the answers you provide to the various questions asked, you will be provided with an immediate response in instances where, based on the information you have provided, you do not meet these criteria.
If you are unhappy with a decision made during this process, or would like to further understand the rationale as to why you have been deemed ineligible for this scheme, please contact us using the contact details at the bottom of this notice.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy notice applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access those using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the privacy notice of that third party site.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose.
Who has access to your personal data?
There may be occasions where we need to share your personal data with external partners or organisations. This may include sharing your information with our trusted system or service providers, or sharing your personal information with fraud prevention agencies, local authorities, government agencies, etc.
We may also disclose your personal data:
- with your consent
- to the extent that we are required to do so by law
- to comply with regulatory requirements
- to protect the rights, property and safety of us, our customers, users of our websites, and other persons
- in connection with any ongoing or prospective legal proceedings
- for the provision of services provided by our trusted partners
- to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; or
- to another organisation if we enter a joint venture or merge with another organisation.
Transfers of personal data outside the UK
There may be some circumstances where we may transfer your personal information to countries outside the UK, such as when we’re required or permitted to by law or regulatory requirements.
When working with our suppliers and/or transferring personal information to countries outside the UK, we take appropriate steps to ensure that there is adequate protection and controls are in place, and that UK data protection legislation is complied with.
Rest assured, your information will only be processed within the UK, except, where these international transfers are authorised by law.
How do we protect your personal data?
We have appropriate security measures to help prevent personal information from being accidentally or unlawfully accessed, shared or lost, or otherwise processed. When you give us information, we take steps to make sure that the information is kept secure and safe. All data is held in accordance with our data protection policies and procedures. Our systems for storing your personal information are password protected, with multi-factor authentication enforced, and all electronic data is stored securely, with encryption enabled during transit and at rest.
Additionally, we utilise Microsoft 365 and its associated security features in order to protect your personal information, such as access management controls, threat management controls, and more. All paper files are kept secure in locked rooms and cabinets.
We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner.
How long do we keep your personal data?
We only keep your personal data only for as long as we need to, in order to manage your relationship with us and comply with legal and regulatory requirements. Our retention periods are defined within our Data Retention Policy and Schedule.
What rights do you have in relation to your personal data?
You have a number of rights in relation to the personal information we hold about you. These rights are not always absolute and certain conditions may apply.
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Right |
Description |
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Right to be informed about how we process your personal data. |
You have the right to be informed about the collection and use of your personal data. |
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Right to access your personal data (commonly known as a “Subject Access request” (‘SAR’). |
You have the right to request a copy of the personal data that we hold about you. |
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Right to rectification of the personal data that we hold about you. |
You have the right to ask us to rectify personal data that you believe is inaccurate or incorrect. This includes the right to have information completed which you believe to be incomplete |
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Right to be forgotten / right to erasure of your personal data.
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You have the right to ask us to erase your personal information in certain circumstances |
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Right to object to processing of your personal data. |
You have the right to object to the processing of your personal data in certain circumstances |
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Right to the restriction of processing of your personal data. |
You have the right to ask us to restrict the processing of your personal information in certain circumstances |
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Right to data portability
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You have the right to ask that we transfer the personal data that you provided us with to another organisation, or to you, in certain circumstances |
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Right not to be subject to an automated decision |
When a decision is based on automated processing, and produces an adverse legal or similarly significant effect, you have a number of rights in relation to that decision |
You can request any of these rights by using the Data Protection Officer (‘DPO’) contact details at the bottom of this privacy notice.
Monitoring Purposes
We may from time to time carry out monitoring activities. This will only be undertaken in limited circumstances, where we have a valid lawful basis to do so and having due regard to your privacy and rights. Monitoring can be undertaken to help determine misconduct or fraud, for your safety and protection at our premises, or for training purposes.
We will carry out the following monitoring exercises
- CCTV – Images and audio recorded of any person visiting our premises. This is used for employee safety, security, and the detection and prevention of crime.
- Telephone Call Recordings – For training and monitoring purposes.
Data Protection Officer (‘DPO’) contact details
If you have any concerns about how we collect, use, share or keep your personal data, you think there has been a breach, you wish to make a complaint regarding the processing of your personal information, or you have a question or concern about anything in this notice, you may contact our Data Protection Officer (DPO) using the details below:
RGDP LLP
Edinburgh, One Edinburgh Quay, EH3 9QG
info@rgdp.co.uk
Contacting the ICO / Information Commission
If you have already made a complaint to us, and you are not satisfied with the outcome, you then have the right to complain to the ICO / Information Commission regarding any concerns about how we collect, use, share or keep your personal data. You may contact them at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Web: ico.org.uk
Updating this notice
We regularly review and, where necessary, update our privacy information contained within this notice. This was last updated on 09/12/2025