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Privacy Policy

Last updated: 7 July 2025

Live Manage Facilitate Limited (“LMF”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us through our website, over the phone, or through other services we provide.

1. Who We Are

Live Manage Facilitate Limited
210 Price Street, Price Street
Birkenhead, Merseyside
United Kingdom
CH41 3PS

If you have any questions about this Privacy Policy or your data, you can contact us at help@lmfcs.co.uk.

2. What Information We Collect

We may collect the following personal information:

  • Full name

  • Address

  • Email address

  • Phone number

  • Energy consumption data

  • Income information (for eligibility assessments)

  • Medical or health information (where relevant to scheme qualification)

We collect data through:

  • Online forms you complete

  • Phone calls with our team

  • Information received from partners or third parties relevant to energy funding schemes

3. How We Use Your Information

We use your data to:

  • Assess eligibility for funding or services (e.g. ECO4, GBIS)

  • Arrange free surveys and site visits

  • Process orders and manage installations

  • Provide customer support

  • Send marketing communications about our services (with your consent)

  • Help improve our website and services through analytics and tracking

  • Make automated decisions to streamline funding checks and application processes

4. Who We Share Your Data With

We may share your information with trusted third parties, including:

  • Approved and registered contractors involved in your project

  • Local Authorities and Government bodies where necessary for funding applications

We do not transfer your data outside of the UK or EU.

5. How Long We Keep Your Data

We keep your personal data for marketing purposes for up to six years from your last interaction with us, in line with UK GDPR guidance. You may request removal at any time (see Section 6).

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your data

  • Object to or restrict processing in certain circumstances

  • Withdraw consent for marketing at any time

To exercise any of these rights, email us at help@lmfcs.co.uk.

7. Cookies and Tracking

We use cookies on our website to:

  • Improve your browsing experience

  • Track website usage and performance through analytics tools

  • Support features such as live chat or personalised content

Our Cookie Policy explains this in more detail.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date above. We encourage you to review it regularly.