Resident Engagement and Safeguarding
Respectful communication, clear support and safeguarding throughout retrofit delivery in occupied homes.
Turnkey Retrofit Partner | PAS 2035–Led Delivery | Resident-First Approach | Regional Teams, National Reach
Why resident engagement matters
Retrofit works are often delivered in occupied homes, which can create uncertainty or concern for residents.
Effective resident engagement is essential to building trust, supporting participation and ensuring retrofit programmes are delivered safely and successfully. LMF places residents at the centre of delivery, recognising that good outcomes depend as much on communication and care as they do on technical quality.
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Clear and accessible communication
We believe residents should understand what is happening in their home and why.
Our approach to communication includes:
- Clear information provided before works begin
- Accessible language without technical jargon
- Regular updates throughout delivery
- Clear contact details for questions or concerns
This helps residents feel informed and supported at every stage.
Delivering works respectfully in occupied homes
All works are carried out with consideration for residents and their living environment.
This includes:
- Respectful behaviour from all staff and delivery partners
- Maintaining clean and safe working areas
- Minimising disruption wherever possible
- Clear explanation of daily activities when works are ongoing
Our aim is to complete works efficiently while maintaining a positive experience for residents.
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Supporting vulnerable residents
We recognise that some residents may require additional support during retrofit works.
This may include residents who are elderly, have health conditions, disabilities or other vulnerabilities. Where this is identified, we work with our clients to ensure appropriate measures are put in place to support residents throughout the process.
This may include additional communication, flexible scheduling or tailored support arrangements.
Safeguarding standards and oversight
Safeguarding is a shared responsibility and is taken seriously across all retrofit programmes.
LMF ensures safeguarding is supported through:
- Clear safeguarding expectations for all delivery partners
- Appropriate training and awareness
- Defined escalation and reporting processes
- Oversight and monitoring throughout delivery
These measures help protect residents and support safe working practices.
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Working in partnership with clients
Resident engagement and safeguarding approaches are aligned with the policies and expectations of our clients.
We work closely with Local Authorities, housing associations and other stakeholders to ensure delivery reflects local requirements and supports existing resident services.
This collaborative approach ensures consistency and clarity for residents.
We use feedback from residents, clients and delivery teams to improve engagement and safeguarding practices.
This commitment to learning helps us refine our approach and deliver better outcomes across future programmes.
Speak to our team
If resident engagement and safeguarding are central to your retrofit programme, we would be happy to discuss how our approach supports safe, respectful and effective delivery.
Fill in the form below and we'll contact you as soon as possible. Alternatively, you can call us on 0800 107 5211.