Our Value to the Public Sector
A trusted delivery partner for retrofit projects, combining technical excellence, tenant care, and measurable social value.
Making procurement simple
We understand that Housing Associations and Local Authorities need partners who make things easy. From project planning through to reporting, our processes are designed to remove complexity, reduce risk, and deliver quality outcomes you can rely on.
Every project we deliver meets the highest industry standards. Our teams are fully accredited and experienced across a wide range of retrofit measures, ensuring compliance with funding requirements and technical guidance. We pride ourselves on:
- Transparent pricing and cost control.
- Consistent delivery on time and within budget.
- Detailed evidence packs for compliance and audit.
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Tenant care at the heart of delivery
Retrofit work only succeeds when tenants feel informed, supported, and respected. For many residents, these improvements are something being done to them rather than something they’ve chosen, so our approach is built on empathy, reassurance, and clear communication.
We help by:
- Early engagement – providing information in accessible formats and, where needed, multiple languages so tenants know what’s happening and why.
- Dedicated tenant liaison officers – giving residents a named contact who can answer questions and resolve concerns quickly.
- Pre-install visits – walking tenants through the planned work, listening to individual needs, and putting them at ease.
- Support for vulnerable residents – from scheduling around health needs to offering extra assistance for those with mobility challenges or additional requirements.
- Minimising disruption – maintaining tidy, safe workspaces, reducing noise and dust, and working flexibly to fit around tenants’ daily lives.
- Aftercare and guidance – ensuring tenants understand how to use new systems effectively, and offering ongoing support once the project is complete.
By building trust and treating tenants with respect, we not only improve satisfaction but also help Housing Providers and Local Authorities demonstrate their commitment to tenant wellbeing.
Delivering measurable social value
Public sector clients expect more than technical delivery — they need partners who bring lasting community benefit. Our projects create added value in line with the TOMs Social Value Calculator, including:
- Local apprenticeships and training opportunities.
- Working with local suppliers and trades.
- Community engagement events.
- Environmental initiatives, such as biodiversity projects.
- Awareness training for staff to better support vulnerable tenants.
By evidencing these outcomes, we help our clients meet their social value commitments and strengthen their impact within communities.
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Why Work With LMF?
We’re not just an installer — we’re a long-term delivery partner for social housing providers seeking impact, compliance, and value.
- Award-Winning, Accredited Installer - With over 30 industry awards and accreditations including TrustMark, PAS 2035, MCS, and NAPIT, we’re trusted by councils, housing associations, and energy suppliers nationwide.
- Experienced in Social Housing Delivery - We understand the unique challenges of social housing, from compliance to resident care. Our teams are trained to work respectfully in occupied homes and vulnerable households.
- Scalable, End-to-End Service - From small-scale programmes to multi-site rollouts, we provide a complete solution — from initial assessments to funding, installation, and compliance.
- Dedicated Project Teams - You’ll have a single point of contact backed by a multi-disciplinary team, including retrofit coordinators, surveyors, and resident liaison officers.
- Transparent Reporting and Compliance - We provide clear documentation, post-installation reporting, and ongoing support to help you meet your obligations with confidence.
