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Resident Information and Support Hub

Has your home recently been chosen for energy upgrades through your Local Council or Housing Association? Here, we’ll guide you through the retrofit work, funding and support available throughout the process.

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insulation

Why is my home being improved?

A guide to energy upgrades, the process, and support.

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roofing

What will happen in my home?

Learn about what to expect during energy upgrades.

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Step-by-step: What to expect

A simple step-by-step guide to your energy upgrades.

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thermostat

Will this cost me anything?

Your guide to costs, funding, and potential energy savings.

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Working safely in your home

A clear guide to safe, respectful work in your home.

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Extra support during your retrofit

Discover support to help you feel comfortable during upgrades.

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Government-funded retrofit FAQs

If your home has been chosen for energy-efficient retrofit upgrades, it’s natural to have questions. We’ve answered some of your most common questions about why your home has been chosen, what you can expect and available support below.
What is retrofit?

Energy upgrades that make your home warmer, more efficient, and cheaper to run.

 

Do I have to pay?

No. The work is fully funded. If your home has been selected, there is no cost to you.

Why was my home chosen?

Your house has been chosen because it may:

  • Have a low energy rating
  • Have high energy bills
  • Be at risk of damp
What home energy improvements will I get?

Every home is different. You may receive:

  • Insulation
  • Heating upgrades
  • Solar panels
  • Windows, doors or ventilation
Will I need to move out?

No, you can usually stay in your home while work takes place.

 

View all retrofit FAQs