Impact, Performance and Outcomes

Focusing on outcomes, not just outputs

Successful retrofit and energy programmes are measured by the outcomes they deliver, not simply the number of measures installed.

LMF focuses on outcomes that matter to clients and residents, including improved energy performance, reduced carbon emissions, resident comfort and long term asset value.

This outcome focused approach supports better decision making and more meaningful programme evaluation.

Where clients require it, we report performance through agreed KPIs and dashboards, tracking delivery progress, quality, resident engagement outcomes, and compliance milestones.

We use completed and live programme data to evidence improvements in energy performance, customer experience, and delivery consistency, and we can provide case study examples to demonstrate results achieved in similar housing contexts.

Resident wellbeing and experience

Performance is not only technical.

LMF considers resident wellbeing and experience as a key measure of success, particularly in occupied housing.

This includes:

• Improved thermal comfort
• Reduced issues associated with damp and condensation
• Clear communication and respectful delivery
• Support for vulnerable residents

These outcomes support healthier homes and stronger trust between residents and housing providers.

Reporting and transparency

Clear reporting supports accountability and learning.

We work with clients to provide transparent reporting aligned with programme objectives, funder requirements and internal governance needs.

This helps support audits, reviews and future programme planning.

Continuous improvement

Performance data and feedback are used to inform continuous improvement.

By reviewing outcomes across programmes, we refine delivery approaches and strengthen future performance.