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Resident Information and Support

Clear information, respectful delivery and support for residents before, during and after retrofit works in your home. 

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Turnkey Retrofit Partner   |    PAS 2035–Led Delivery    |    Resident-First Approach    |    Regional Teams, National Reach

Putting residents first

Having work carried out in your home can feel disruptive or worrying, especially if you are unsure what to expect.

LMF is committed to delivering retrofit works in a way that is respectful, considerate and supportive. Our priority is to ensure residents feel informed, listened to and safe throughout the process.

We work closely with Local Authorities, housing associations and delivery partners to make sure residents are treated fairly and with care at every stage.

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On Site 2 - Square

What is retrofit and why is it happening?

Retrofit works are designed to improve the energy efficiency of your home. This can help to:

  • Keep your home warmer and more comfortable
  • Reduce energy use and heating costs
  • Improve ventilation and air quality
  • Reduce carbon emissions

The type of work carried out will depend on your home and may include insulation, heating improvements, ventilation or energy efficiency upgrades.

What to expect on your retrofit project

Before any work starts, you will be given clear information about:

  • What work is planned in your home
  • When it is likely to take place
  • How long it is expected to last
  • Who will be carrying out the work

You will also be given contact details so you know who to speak to if you have any questions or concerns.

A typical retrofit journey includes an initial introduction and appointment booking, surveys and assessments to confirm what is required, delivery of the agreed measures, and a clear handover once works are complete.

You will receive updates if anything changes, and you will always have a named contact route for questions, concerns, or to request additional support.

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During works in your home

While works are taking place, we aim to minimise disruption as much as possible.

Our approach includes:

  • Respectful behaviour from all staff and contractors
  • Keeping work areas tidy and safe
  • Clear communication if plans need to change
  • Extra care where residents may need additional support

If you have any concerns during the works, you will be able to speak to a member of the delivery team. 

Supporting vulnerable residents

We understand that some residents may need additional support.

This may include residents who are elderly, have health conditions, disabilities or other needs. Where this applies, we work with our clients to put additional safeguards in place to ensure residents are supported appropriately throughout the process.

 

 

After the works are complete

Once the works are finished, you will be provided with information on:

  • How to use any new systems or equipment
  • Who to contact if you have questions or issues
  • What to do if something does not seem right

We believe good communication does not stop when the work is finished and aftercare is an important part of a positive experience.

Questions or concerns

If you have questions about retrofit works in your home, or if something is worrying you, please do not hesitate to raise it.

You should use the contact details provided to you by your landlord or delivery team, who will be able to help or direct you to the right support.

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